Customer Service Policies FAQs

How often will pOOPScOOPs911 come out to service my yard?
Most customers prefer a once a week or twice weekly service visit. At your request we can arrange other service schedules. For service frequency visits and rates, please refer to our service & rate link on our website.

Do you provide one time only service?
Yes, we provide one time and short term service. There are no minimum service visit requirements.

Do I have to keep my dog inside?
We get along well with most social dogs, but there are some breeds that may be of potential risk or when a dog will not let us into the yard. If you know your dog is not comfortable with strangers, we ask that you keep your dog inside or otherwise restrained. We don’t want to take unnecessary risk with your dog or ourselves.

Do I have to be home on the day you service my yard?
No, our service is designed to be a convenience for you. We only need access to your yard.

Will it be possible to skip a service visit?
Absolutely. You only need to call us or send an email letting us know before your next scheduled visit. You will not be charged for a skipped visit. If you need to skip several service visits, please let us know 48 hours in advance so that we may place a hold on your account and not charge you for the skipped visits.

Are there any contracts I have to sign?
No – we can start and stop your service over the phone and there are no minimum service requirements and no advance notice required for canceling service. However, we do require a New Customer Service Request Agreement for the purpose of giving us permission to access and service your yard.

Does pOOPScOOPs911 have a Referral Program and Gift Certificates?
We offer a $15.00 referral fee to a pet service of the referrers’ choice and Gift Certificates in any increments.
We also offer online PoopOns for New Customer Sign Ups with one months’ paid service.

How do I pay for the service?
pOOPScOOPs911 tries to make this as convenient as possible for their customers. You have several convenient payment options. You may pay us online via Pay Pal or E-check. (Credit Card service coming soon). You may also mail us a check to our address by clicking on the Contact Us button, or you may leave a check for us on your next scheduled service visit.

How does pOOPScOOPs911 bill for service?
All services are paid in advance. Our invoices are sent by email (when possible) or through regular mail on or about the 15th of each month and payment is due by the 1st of the following month. We accept cash, check, echeck, paypal. Credit card payments coming soon.

What is your policy if I am unable to pay or there is an unforeseen event?
With prior arrangements we will try to work with you. We reserve the right to suspend service after the 1st of the month if your payment is not yet received and a $15 late fee is assessed.

Do you have a refund policy?
Yes, we offer pro-rated refunds on cancelled service.

Do you have a Customer Service Satisfaction Guarantee?
You bet we do. We strive for excellence in service, and as such, should you ever feel that you did not receive the service you expect from a company, our policy is to return to your property to re-clean your yard at no charge or credit your account.

How does weather and holidays affect pOOPScOOPs911 service visits?
Inclement Weather - we work through most bad weather days unless there are extreme conditions such as monsoons. We will make up the service visit within the week in most cases or contact you to reschedule a service visit.
Holidays – with some limited exceptions, we do not work on the following days: New Years Day, Christmas Day, and Thanksgiving Day.

Is your staff insured?
We have liability insurance to ensure protection for each of our clients and our staff through aPaws – Association of Professional Animal Waste Specialists. aPaws is a trade association of professional pooper scoopers. The association’s main concern is making sure pet waste is cleaned up from residential and commercial properties. A strict standard is upheld of what is to be expected of their members in the care and treatment of all animals. For more information, visit aPaws at www.apaws.org

How do you dispose of the waste picked up?
We double bag the pet waste and dispose of it in compliance with all local rules and regulations so you never have to step in it, see it or smell it again.

Can I request service on a particular day?
We strive to please our customers, and in some cases this might be possible. However, we must provide services in the most efficient manner possible for our staff to meet all our customer clean up needs.

So, Who is your Pet’s Pooper Scooper?

pOOPScOOPs911 Pet Waste KleanUp is your Pet’s 2nd best friend

We disinfect our shoes and tools between yards to help keep your pets and family healthy.

“Your Pet’s #2 is our #1” - where poopers and scoopers come together to make life better.

Please send any comments or questions regarding this web site to our webmaster.

Copyright 2005 pOOPScOOPs911. All rights reserved.